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Viceroy Riviera Maya All Inclusive

5.0 star property
Beachfront property in Playa del Carmen with spa and outdoor pool

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Photo gallery for Viceroy Riviera Maya All Inclusive

Relax by the infinity pool overlooking the ocean, surrounded by palm trees and a thatched bar area.
Relax in a serene hot tub surrounded by lush greenery and ambient lighting.
Enjoy a refreshing drink at our oceanfront bar with comfortable seating and a thatched roof.
Dine al fresco with ocean views from this outdoor dining area, featuring comfortable seating and a bar.
Relax in a serene space with a bathtub, seating area, and natural light.
Perched on a white sand beach, Viceroy Riviera Maya All Inclusive invites you to unwind with a scuba diving excursion or rejuvenating spa treatments. Treat yourself to a meal at one of the two on-site restaurants, bask in the sun by the outdoor pool, and connect with free in-room WiFi.
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Pool
  • Bar
  • Pet friendly
  • Free breakfast
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Fitness center
  • Valet parking
  • Beach bar
  • Pool bar
  • 24-hour room service
  • Airport shuttle
  • Terrace

Feel at home (6)

  • Private bathroom
  • Separate sitting area
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Why we love this property

Beachside bliss
This all-inclusive hotel sits on a white sand beach. Guests can sip refreshing drinks at the beachside bar while taking in the waterfront views.
Aquatic luxury
The all-inclusive luxury property boasts an outdoor pool, private plunge pool, and poolside bar. Refreshments flow while swimmers enjoy dual aquatic options.
Waterfront spa retreat
A full-service spa offers daily treatments in couples rooms and outdoor areas. Guests can unwind in the hot tub, steam room, or garden.

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Luxury Villa, 2 Queen Beds

Terrace/patio

Luxury Villa, 2 Queen Beds

Highlights

Balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
  • 1000 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Luxury Villa, 1 King Bed

Luxury Villa, 1 King Bed | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Luxury Villa, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Ceiling fan
Egyptian cotton linens
Premium bedding
  • 1000 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Villa

Royal Villa | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Royal Villa

Highlights

Balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Ceiling fan
Egyptian cotton linens
Premium bedding
  • 1000 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Villa

Signature Villa | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Signature Villa

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Ceiling fan
Egyptian cotton linens
Premium bedding
  • 1400 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Outdoor pool

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

  • Pool
  • Spa
  • Airport transfer
  • Pet friendly
9.4 out of 10, Exceptional, 391 reviews
The price is $770
$634 nightly
$770 total
Total includes taxes and fees
Aug 24 - Aug 25
Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only
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About the neighborhood

Map
Av. Fraccion 7, MZ 20 Lote 5 y 6, Col. Xcalacoco, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 2 min walk - 0.2 km
  • Gran Coyote Golf - 4 min drive - 2.8 km
  • El Camaleón Mayakoba Golf Course - 6 min drive - 4.9 km
  • Playa del Carmen Main Beach - 9 min drive - 6.0 km
  • Punta Esmeralda Beach - 10 min drive - 3.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.4 miles/19.9 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Amaranto - ‬11 min walk
  • ‪Alberca - Pool - ‬11 min walk
  • ‪Privilege Lounge - ‬7 min walk
  • ‪Piano Bar - ‬13 min walk
  • ‪The Fives Plaza - ‬7 min walk

About this property

Viceroy Riviera Maya All Inclusive

At Viceroy Riviera Maya All Inclusive, you can spend time at the beach sipping drinks, plus you'll be within a 15-minute drive of Quinta Avenida and Tres Rios Ecopark. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials, and aromatherapy. Dining choices include 2 restaurants and the bar/lounge is a great place to grab a cold drink. A poolside bar, a fitness center, and a terrace are other highlights at this luxurious property.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and select beverages included
Basic alcoholic beverages included

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 41 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 14
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (dogs only)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite valet parking (USD 8 per day)
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Designated smoking areas
    • Caters to adults only

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Private dining
  • 24-hour room service

What to do

  • On the beach
  • Scuba diving
  • Whale-watching nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • Built in 2012
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Reception hall

Accessibility

  • Accessible airport shuttle
  • Well-lit path to entrance

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

What to enjoy

  • Private plunge pool
  • In-room massage
  • Balcony or patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: 16 percent of room rate
  • Resort fee inclusions:
    • Fitness center access
    • In-room coffee
    • Newspaper

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 348 per vehicle (roundtrip, maximum occupancy 2)

Renovations and closures

This property is closed from May 26 2025 to December 31 2026 (dates subject to change).

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per pet, per night

Parking

  • Valet parking costs USD 8 per day

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Viceroy Riviera Maya All Inclusive All-inclusive property
Viceroy Riviera Maya All Inclusive Playa del Carmen
Viceroy Riviera Maya Inclusiv
Viceroy Riviera Maya All Inclusive Playa del Carmen
Viceroy Riviera Maya All Inclusive All-inclusive property

Frequently asked questions

Is Viceroy Riviera Maya All Inclusive currently open?

This property is closed from May 26 2025 to December 31 2026 (dates subject to change).

Does Viceroy Riviera Maya All Inclusive offer free cancellation for a full refund?

Yes, Viceroy Riviera Maya All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Viceroy Riviera Maya All Inclusive?

Yes, there's an outdoor pool.

Are pets allowed at Viceroy Riviera Maya All Inclusive?

Yes, dogs are welcome. There's a charge of USD 50 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at Viceroy Riviera Maya All Inclusive?

Yes. Valet parking costs USD 8 per day.

Is airport shuttle service offered by Viceroy Riviera Maya All Inclusive?

Yes, an airport shuttle is available. The charge is USD 348 per vehicle roundtrip.

What are the check-in and check-out times at Viceroy Riviera Maya All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at Viceroy Riviera Maya All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (12-min drive) is nearby.

What is there to do at Viceroy Riviera Maya All Inclusive and nearby?

Have fun during the warmer months with activities such as scuba diving. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Viceroy Riviera Maya All Inclusive also has private plunge pools and a fitness center, as well as a garden.

Are there restaurants at or near Viceroy Riviera Maya All Inclusive?

Yes, there are 2 onsite restaurants.

Does Viceroy Riviera Maya All Inclusive have any outdoor private spaces?

Yes, every room features a private plunge pool and a balcony or patio.

What's the area around Viceroy Riviera Maya All Inclusive like?

Viceroy Riviera Maya All Inclusive is a short 1-minute walk from Playa Xcalacoco and 4 minutes' walk from Chun-Zumbul (diving site).

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Viceroy Riviera Maya All Inclusive Reviews

Reviews

9.8

Exceptional

9.8/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Popular mentions

Service staff
Food
Beach
Room
Couples
Rocks

Reviews

10/10 Exceptional

Very private. The staff is the best. Everyone is warm and welcoming. This is our second time visiting and was glad to see many of the same faces from our first visit.
Thomas Wayne, 3-night trip

10/10 Exceptional

Spectacular service. All staff are customer service oriented. The room and property is clean. If I would have to give a recommendation, it would be to have more entertaining activities to do, specially at dinner/evening/night time.
Lisbet, 2-night trip

10/10 Exceptional

Viceroy hotel is top of the line luxury. The staff was over the top attentive and the property is secluded, well kept and reminded me of “Disney” detail- attention to everything- sight, sense and sound.
Jessica, 4-night trip

10/10 Exceptional

By far the best resort we’ve ever stayed at. Staff was amazing and the food was delicious. Loved how quiet it was and definitely peaceful place to relax. Met beyond expectations. Already looking into booking for next year.
Omar, 5-night trip

10/10 Exceptional

An amazing experience!!! Will be back one hundred percent. The staff is incredible I literally wanted for nothing the whole time. Incredible place to hide away and be spoiled
Christina, 4-night trip

10/10 Exceptional

Property is beautiful, staff and food were amazing and the spa was perfect. Celebrated wife bday and it was everything we wanted. Will definitely be going back.
Lorenzo, 5-night trip

10/10 Exceptional

Beautiful property. The staff was very friendly and always smiling and saying hello even the outside vendors that they had working were very friendly. The hosts were always respectful and cheerful. The wait staff were excellent. I can’t say enough about this resort we will definitely be coming back.
tom, 3-night trip

10/10 Exceptional

Great service. Unique experience. Quiet getaway.
Steve, 5-night trip

10/10 Exceptional

One of the most beautiful experience I had in my life. Pepe, the waiter in the beach is the best!!!! I will go back very soon
Angelo, 1-night trip

10/10 Exceptional

One word, REJUVENATION!
Stojan, 2-night trip

8/10 Very good

Wonderful stay although for the atmosphere and type of resort I did expect more. It would have been nice to have wine or cheese plate when we arrived in our room. The mini bar only contained a couple sodas and beer, for an all inclusive resort I expected more options for snacks and drinks in our room. I understand the resort was small but it would have been nice to have one restaurant open through out the day instead of relying on room service for the two hours between breakfast lunch and dinner. Staff was excellent and provided exceptional service.
Rebecca, 2-night trip

4/10 Fair

I'm sure this was once a lovely property. I wish I had visited 20 years ago. Sadly, a 2/3 star, all-inclusive mega resort opened next door and completely destroyed the beach and surrounding areas. You can no longer enter the water (ocean) AT ALL, even to your ankles, as there is broken concrete and rocks on the shore, garbage, and there are the boats and jetskis from next door racing at full speed back and forth from dusk until dawn, just feet from the shore, in front of the Viceroy. It is NOT SAFE, and the resort next door allows locals to buy day passes so the crown is, um, quite rough. Also, there is loud boom-boom music all day and night, making it hard to sleep at night. And the fumes/exhaust from all the boats and jet skis chokes you and you can't sit anywhere near the pool if there is a breeze or you'll die from exhaust fumes. Also, the food is mediocre and I got food poisoning. There were also cockroaches (alive and well) in my room: on my bed and in the bathroom. Gross.
Rebecca, 2-night trip

10/10 Exceptional

Wow, what a beautiful small resort in the jungle. From the moment we arrived to the time we checked out, all of the staff were welcoming, friendly and went out there way to ensure we had comfortable stay. If you are looking for a luxury, relaxing, quiet chilled out resort, this is the place for you. You will be greeted with a coconut and lime drink which is very delicious. We stayed all inclusive the food, drinks and room service were tasty. Unlike some hotels we stayed before this hotel the room service does stop at 10:30pm, not a problem for us but just something to bare in mind. Our Villa was very close to a lovely beach which has enough chairs and beds for everyone. We celebrated our wedding anniversary here and they made us feel very special, too many people to thank but I would especially like to thank Jacqueline for showing us around the resort and Angel for the welcome drink shot and natural soaps. These are a lovely gift to bring back home and remind us of our stay. Our room was kindly upgraded and very clean, it has everything you need and mini bar was fully stocked. Our room had a huge tub, shower indoors and one outdoors for the extra jungle experience. All villas come with your own private plunge pool and hammock which is great for those that want to just stay in and enjoy quality time with their loved ones. A small little gym which made my husband happy and an amazing spa. I love that they have natural products. Can’t wait to come back.
Rowena, 1-night trip

10/10 Exceptional

Lisbet, 1-night trip

10/10 Exceptional

Frances, 3-night trip

10/10 Exceptional

10/10 Exceptional

This was my first experience where I was in awe of the service provided by the hotel staff. Every single employee goes far and beyond to accommodate you with anything you need. I really felt pampered.
wilfredo, 6-night trip

2/10 Poor

I called to cancel my reservation due to a predicted tropical storm. The property had no record of a reservation for me. Viceroy proceeded to reach out to confirm my reservation through Expedia, and then cancel my reservation, only to claim half of my cost due to a cancellation/no show. I would highly recommend staying somewhere that has more values and ethics that to do business in this manner.
Brian, 4-night trip

10/10 Exceptional

ALDO RICCO, 4-night trip

10/10 Exceptional

Cooper, 3-night trip

10/10 Exceptional

Muy bonito lugar, privado, tranquilo -solo adultos- concepto tipico pero elegante, muy buen servicio, amigables y atentos.
vicente, 3-night trip

4/10 Fair

Douglas, 2-night trip

10/10 Exceptional

Denise, 4-night trip

10/10 Exceptional

Harry, 4-night trip

10/10 Exceptional

My wife and I have stayed at a handful of different places in playa. We always said we need to stay somewhere different so we can experience new things. This stay at viceroy changed our mind. We have found our new permanent vacation getaway. Everything from the food, room, beach, staff, location was top notch. Very small resort of roughly 45 bungalows which have your own heated pool to indoor and outdoor shower. So quiet. The service was amazing. Pepe at the beach was incredible. We plan on returning very soon.
Garrick, 3-night trip