Arrived about 9.00 at night, and it was about 5 degrees, to find that the kids (3) bunk beds had not been made. Had to do that before we could get the kids in bed, during which they were freezing cold as the heating had not been turned on even though front office were aware we would be arriving after hours and with kids in tow. Then we found to our dismay that there was only hot water for two kids to have a shower, not number three or either of the adults. Owner tried to get the hot water system sorted but was unable. Gave us an option to use the shower in another unit. Air con unit never caught up during the night to warm the room, providing a rather low quality of restful sleep. Owner to his credit tried to sort the hot water, and then gave us a discount for the 'non ensuite' room.