2/10
I think this people are dishonest.
They made me pay twice at the check in, although I showed them my payment confirmation email and when I came back because of hotel.com debit on my account they pretended that everything was normal and it's only when I came back with proof of two payments that they admitted their mistaken and they didn't even apologize, they were acting like it was usual.
Also there was a city tax not announced in the reservation.