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BYPILLOW The Citadel

3.0 star property
Hostal within walking distance of Plaza Mayor

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Photo gallery for BYPILLOW The Citadel

Double Room (Interior) | 1 bedroom, desk, free cribs/infant beds, free WiFi
Reception
Triple Room | 1 bedroom, desk, free cribs/infant beds, free WiFi
Triple Room | Bathroom | Shower, hair dryer, towels
Standard Double Room, 1 Double Bed | 1 bedroom, desk, free cribs/infant beds, free WiFi
In the heart of Madrid, BYPILLOW The Citadel is your home base for exploring the Royal Palace and Puerta del Sol. Stay connected with in-room WiFi and take advantage of tour assistance from the helpful staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Air conditioning
  • Free WiFi

Main amenities (5)

  • Daily housekeeping
  • Airport shuttle
  • Air conditioning
  • Limited hour front desk
  • Tour/ticket assistance

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Elevator
  • Hair dryer

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | 1 bedroom, desk, free cribs/infant beds, free WiFi

Standard Double Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Hair dryer
Private bathroom
Desk
Daily housekeeping
  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, desk, free cribs/infant beds, free WiFi

Superior Double Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Hair dryer
Private bathroom
Desk
Daily housekeeping
  • 193 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

Twin Room | 1 bedroom, desk, free cribs/infant beds, free WiFi

Twin Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Hair dryer
Private bathroom
Desk
Daily housekeeping
  • 129 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room (Interior)

Double Room (Interior) | 1 bedroom, desk, free cribs/infant beds, free WiFi

Double Room (Interior)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Hair dryer
Private bathroom
Desk
Daily housekeeping
  • 129 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room

Triple Room | 1 bedroom, desk, free cribs/infant beds, free WiFi

Triple Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Hair dryer
Private bathroom
Desk
Daily housekeeping
  • 226 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

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Standard Room | 1 bedroom, in-room safe, desk, laptop workspace

CC Opera Suites

  • Free WiFi
  • Air conditioning
  • Non-smoking
8.6 out of 10, Excellent, 93 reviews
The price is $82
$74 nightly
$82 total
Total includes taxes and fees
Aug 3 - Aug 4
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About the neighborhood

Map
Calle Espejo 2, piso 2, Madrid, Madrid, 28013

What's nearby

  • Royal Palace of Madrid - 3 min walk - 0.3 km
  • Plaza Mayor - 3 min walk - 0.3 km
  • Gran Via - 6 min walk - 0.6 km
  • Puerta del Sol - 8 min walk - 0.7 km
  • Prado Museum - 17 min walk - 1.5 km

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 28 min drive
  • Madrid Principe Pio Station - 22 min walk
  • Madrid Recoletos Station - 25 min walk
  • Madrid (XOC-Atocha Train Station) - 26 min walk
  • Opera Station - 3 min walk
  • Sol Station - 8 min walk
  • Callao Station - 8 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪El Chaparrito - ‬2 min walk
  • ‪Bar Gyoza Go - ‬2 min walk
  • ‪La Esquina de San Miguel - ‬1 min walk
  • ‪El Minibar - ‬1 min walk
  • ‪Arbonaida Bar - ‬1 min walk

About this property

BYPILLOW The Citadel

When you stay at BYPILLOW The Citadel, you'll be in a fantastic location, just a 5-minute walk from Plaza Mayor and Royal Palace of Madrid. Also, Plaza de España - Princesa and Puerta del Sol are within just a 10-minute walk. Fellow travelers say great things about the helpful staff. Public transportation is just a short walk: Opera Station is 3 minutes and Sol Station is 8 minutes.

Languages

English, French, Italian, Spanish

At a glance

DONE

Hotel size

    • 10 rooms
    • Arranged over 1 level
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The front desk is open daily from 2:00 PM - 10:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Airport shuttle (available 24 hours)*

Property amenities

Services

  • Front desk (limited hours)
  • Tour/ticket assistance

Accessibility

  • Elevator

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge of EUR 10 (subject to availability)

Renovations and closures

This property is closed from June 15 2025 to September 15 2025 (dates subject to change).

Children & extra beds

  • Guests must contact this property in advance to reserve cribs/infant beds

Policies

This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Citadel Pillow Hostel Madrid
Citadel Pillow Hostel
Citadel Pillow Madrid
Citadel Pillow
Citadel Pillow Hostal Madrid
Citadel Pillow Hostal
The Citadel by Pillow
BYPILLOW The Citadel Hostal
BYPILLOW The Citadel Madrid
BYPILLOW The Citadel Hostal Madrid

Frequently asked questions

Is BYPILLOW The Citadel currently open?

This property is closed from June 15 2025 to September 15 2025 (dates subject to change).

Does BYPILLOW The Citadel offer free cancellation for a full refund?

Yes, BYPILLOW The Citadel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at BYPILLOW The Citadel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at BYPILLOW The Citadel?

Sorry, there's no onsite parking at BYPILLOW The Citadel.

Is airport shuttle service offered by BYPILLOW The Citadel?

Yes, an airport shuttle is available.

What are the check-in and check-out times at BYPILLOW The Citadel?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge of EUR 10 (subject to availability). Contactless check-out is available.

Is there an onsite casino at BYPILLOW The Citadel?

No, this hostal doesn't have a casino, but Casino Gran Via (13-min walk) is nearby.

What's the area around BYPILLOW The Citadel like?

BYPILLOW The Citadel is a short 3-minute walk from Opera Station and 4 minutes' walk from Plaza Mayor.

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BYPILLOW The Citadel Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Room
Location
Service staff
Lobby
Attraction

Reviews

10/10

Really service minded staff
1-night trip

4/10

According to the information at hotels.com, it's a 3-star hotel. However, that is NOT the case since it's a 1-star hotel; which we found out while arriving to the hotel. The bed was OK, otherwise, everything was pretty bad.
3-night trip

10/10

Excellent location
5-night trip

10/10

We had a nice stay! The staff is really friendly and helpful, and the hotel is in a great location with both sightseeing and shopping at walking distance. There are also a lots of restaurants and cafés close by.
3-night trip

8/10

Great location
1-night trip

10/10

Location was great.
1-night trip

10/10

We really enjoyed the Citadel, it was in a great location and so close to loads of great places to visit. It was very clean and the room was cleaned each day we were there with lovely fresh towels. The staff we met were really friendly. Would definitely stayt here again.
3-night trip

10/10

Excellent Location, Friendly staff. Easy check in. Perfect for a budget room.
2-night trip

8/10

nice price/quality for a stay in Madrid, reception is not always manned so take your precautions very clean and in good shape
3-night trip

10/10

Perfect location!! Just across mercado san miguel ! Great location
3-night trip

10/10

Very clean property and rooms were spacious and clean. Drinking bar at reasonable prices. I would definitely be back at this hotel when I visit again.
2-night trip

8/10

Great central place to stay. Too bad the elevator was not working; not good for us seniors.
3-night trip

10/10

Great location. Walking distance to many tourist destinations. Very thin walls between rooms, so bring ear plugs.
2-night trip

8/10

The hotel is close to most of attractions, in walkable distance. Cross the street, Mercedo de San Miguel there, a lot of choices for delicious food, you can find whatever you like there.
2-night trip

8/10

A very convenient place in the heart of Madrid city centre, very close to metro stations and main attractions. It’s an old building, and it needs refurbishment, but this hotel is good value for money. WiFi works well, and I like very much that they try to be sustainable with water resources.
3-night trip

10/10

Great location with walking to everything you need. Enjoyed my time here. Will definitely be back. Gabby was very friendly and resourceful. Worth the money.
1-night trip

10/10

Julie the receptionist was extremely helpful and friendly.
1-night trip

10/10

Both my friend and I had a wonderful stay at the hotel. The area around it was very nice, and the staff was super nice and was very patient with our limited spanish and was willing to speak in English when needed. The room was great, clean, and comfortable. Thank you!
2-night trip

8/10

GOOD!
2-night trip

10/10

Girls trip to Madrid. We were instantly pleased with the hotel when we arrived. Room was perfect for the three of us. Clean and roomy. Gabby checked us in, we unloaded and we’re off to explore the city. Location was perfect. Highly recommend to anyone who wants to be in the thick of the action.
1-night trip

8/10

Excellent location for centre of Madrid, short walk to Opera Metro, slightly further to Sol. Loads of cafes and bars to hand, Carrefore within 5 mins. Rooms are basic but functional and the reception is operated part of day. Easy access in and out - only (minor) downside is poor sound proofing between rooms and street. Everything else really positive.
3-night trip

8/10

Room was small but clean and modern. Nice bathroom. The house and staircases leading up to the hotel scared me a bit because it was in very poor condition but the rooms itself was top class. Location is certainly in the middle of old Madrid, very close to Plaza Mayor, Sol and Teatro Real. Room was perfect for me as a solo traveller, imagine it would be very small for two.
4-night trip

8/10

I would have rated this hotel 5-stars had it not been for our experience on the first day. This is not an ordinary hotel, which we actually loved. It feels more like you are living in a small apartment in Madrid. It is a great location, very walkable to all major sights downtown and close to metro lines, restaurants and shopping. The room was clean, the AC was cold and it was surprisingly quiet. Everything we wanted. My only complaint was with hotel management. There is only staff there from 2pm-10pm which we knew. On the day we were to check-in our flight from the US arrived early in the morning. Earlier in the week, I messaged the hotel to inquire if there was any opportunity to drop off our bags. They told me that the day before check-in we would be sent an access code to the building which would allow us to drop off our bags early and then we could come back at 2:00 to check-in (BTW, you need an access code to enter the building at anytime of day). That was the last I heard from them. They never sent me an access code and you couldn’t reach anyone by phone. We arrived that morning with our luggage and no instructions at all. I started messaging with them the day before and all the way till check-in at 2:00 with no response. We ended up finding a luggage locker place a half mile away and stored our stuff there so we could go explore. When we finally came back at 2:30, we had to call to get access, our room wasn’t ready, we had to wait till they could let us into our room.
4-night trip

10/10

部屋は広く、観光地にも近かった。、
2-night trip

10/10

1-night trip