"We travelled from Stroud, hoping to treat ourselves to a relaxing stay at a well-known hotel.
There were definitely positives. The room was very clean, well maintained and attractive, and the pool and spa facilities were excellent. The seating areas and walking opportunities around the hotel were great.
Breakfast was one of the main let-downs. The continental breakfast was only okay, and my bacon sandwich was average. My partner paid an extra £3 for the “American style pancakes”, but what arrived was extremely underwhelming: four very thin pancakes, a tiny amount of sliced strawberry, and six blueberries. For a hotel of this standard, we were surprised by the lack of quality.
Our evening in the bar was affected by an extremely drunk guest who was disturbing others while they were eating and drinking. He was drinking directly from a bottle of red wine and approaching people, which made the atmosphere uncomfortable. The situation became worse when I went to the toilet and the same guest was in there behaving in an aggravated manner, talking loudly. I felt intimidated and stayed in the cubicle until he left.
We also slept very poorly due to a groaning noise outside our room late into the night, and the room was uncomfortably hot. When we got home, both of us were shattered and slept for three hours, which was the opposite of the relaxing stay we wanted.
Overall, the hotel has excellent facilities, but the stay was let down by breakfast, the bar situation, and poor sleep."
