2/10
Terrible start, very old room, old towels, old beds, old pillows, old toilets, bad food, all they cook is turkey, we had to forget about the hotel food, they advertise 5 restaurant none excited, they told us we can have an Italian meal if we make a reservation, so we did, the waiter told we have to choose between three piazzas because that all they have , the place was so hot, I asked the waiter to turn the AC he told I wish. I contacted hotels com, requested the refund they asked me to wait 72 hours I did, and I received an other email asking me to wait 48 hours I did, and I received an other email asking me to be patient because they are still working on it. I did. Finally they emailed me telling, there is nothing they can do. If anyone wants to see the emails and the conversation with hotels com customer service, I have it in files. Too bad I couldn't paste all of the emails and the conversations. Hotels won't let me paste it.
Abdallah
10-night trip