The front desk staff were friendly. But the hotel has problems that need to be addressed. On one night, the fire alarm went off around midnight. The next morning, staff mentioned that it was likely due to a faulty alarm system, which they've been dealing with for a while.
The other major issue during the stay was that the room door was not locked when we returned from being out all day. Apparently, the cleaning crew cleaned the room, but failed to fully shut the door on the way out, leaving it unlocked. Luckily, nothing appears to have been stolen from the room during that time.