IT WAS VERY BAD SITUATION. WE HAD TO LEAVE THE HOTEL BECAUSE THE ROOM WAS DIRTY, HOT, NO VENTILATION, NO FAN, AND STAFF VERY UNHELPFULL. WE ASKED TO FIX EVERYTHING OR GIVE THE MONEY BACK, AND THE EMPLOYEE THAT SAID HE WAS THE MANAGER, SAID ANY OF BOTH OPTIONS WERE NOT POSSIBLE.
WE WROTE AN EMAIL TO HOTELS.COM ALREADY WITH ALL DETAILS ASKING FOR A REFUND, BUT NO RESPONSE YET. WE HOPE YOU CAN DO IT SOON.