This was a disappointing stay. We were in town for a family funeral and had planned to stay both Friday and Saturday nights so we would have a place to gather after the funeral on Saturday. Unfortunately, due to the issues at the hotel, we ended up traveling home Saturday after the funeral and did not stay the second night we had reserved. The issues were:
1. Active, live roaches in both of our rooms.
2. A/C was out in the lobby/breakfast area.
3. Breakfast was stated to begin at 7:00, but the room was dark and empty when we got there, except for 4 other families waiting for breakfast. Eventually, a kitchen staff member came out and said it would open at 7:30, offering no explanation. There was no juice because she couldn't get the machine to work, there was no hot water for tea, there was not batter in the waffle station, and there was no ice for drinks.
4. The pool is in very bad condition. The water is cloudy, and you cannot see more than 6 inches from the surface. The surrounding area is unkept, with trash and other debris littered in the space. We booked this hotel specifically with the pool in mind, but we were unable to use this amenity due to its condition.
Hotels.com was able to negotiate a partial refund for our trip, and I would not recommend a stay at this hotel unless major improvements are made.