2/10 Poor
May 4, 2025
Worst Experience ever in 38 Years of Travelling,Non Existent Customer Service,Raw burgers served then asked if we wanted them cooked more!He proceeded to take the bugers away and went to the other restaurant for 20 mins with no information given to us.We walked to the other Restaurant where we saw hm now serving people and told the Woman icharge what happened she asked did wecwant new burgers?
The Restaurant did not serve food to outside area only inside!,This is in Spain!
No Pool bar open in late April?
My Partner asked about massage advertised at reception was told to use qr code which is fine except that link led to a price list with only an email and phone number for the Hotel?
Lack of Staff Training is Very Prevalent the whole system is Very Disjointed with a severe lack of information for guests.
There was a Major power outage in Spain while we were there but this is nothing to do with my review.
We checked out of the hotel after 2 days
mark
mark, 5-night trip