Holiday Inn Express & Suites Playa Del Carmen by IHG

Hotel with outdoor pool, near Quinta Alegría Shopping Mall

Choose dates to view prices

Where to?

Dates

November 2025

7

December 2025

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Located in the heart of Playa del Carmen, Holiday Inn Express And Suites Playa Del Carmen offers a warm welcome with a breakfast buffet, rooftop terrace, and poolside lounging. Unwind by the outdoor pool or get down to business at the center. The helpful staff has left a lasting impression on previous guests.

Wonderful

Popular amenities

Connecting rooms available
Laundry facilities
24/7 front desk
Non-smoking

Main amenities (12)

Daily housekeeping
Near the beach
Outdoor pool
Rooftop terrace
Business center
2 meeting rooms
24-hour front desk
Coffee/tea in a common area
Computer station
Front-desk safe
Laundry service
Self-serve laundry

For families (6)

Children stay free
Free cribs/infant beds
Microwave
Connecting/adjoining rooms available
Private bathroom
Television

$96 nightly

Dec 4 - Dec 5

Total with taxes and fees

Room options

Check availability for these dates

Tonight

Nov 7 - Nov 8

Tomorrow

Nov 8 - Nov 9

All rooms

1 bed

2 beds

Showing 8 of 8 rooms

Standard Room

Wonderful

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cribs/infant beds

Refrigerator

Flat-screen TV

Hypo-allergenic bedding

344 sq ft
Sleeps 2
1 Double Bed

Standard Room, 1 King Bed, Balcony

Excellent

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cribs/infant beds

Refrigerator

Flat-screen TV

344 sq ft
Sleeps 2
1 King Bed

Standard Room, 1 King Bed

Exceptional

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cribs/infant beds

Refrigerator

Flat-screen TV

Hypo-allergenic bedding

344 sq ft
Sleeps 2
1 King Bed

Standard Room, 1 King Bed, Mobility Accessible

Wonderful

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cribs/infant beds

Refrigerator

Flat-screen TV

Hypo-allergenic bedding

409 sq ft
Sleeps 2
1 King Bed

Standard Room, 2 Queen Beds

Exceptional

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cribs/infant beds

Refrigerator

Flat-screen TV

Hypo-allergenic bedding

409 sq ft
Sleeps 4
2 Queen Beds

32-inch flat-screen TV with satellite channels, TV

Suite, 2 Queen Beds

Excellent

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cribs/infant beds

Refrigerator

Flat-screen TV

Hypo-allergenic bedding

409 sq ft
Sleeps 6
2 Queen Beds

Suite, 1 King Bed, Balcony

Exceptional

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cribs/infant beds

Refrigerator

Flat-screen TV

409 sq ft
Sleeps 4
1 King Bed

Suite, 1 King Bed

Very good

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cribs/infant beds

Refrigerator

Flat-screen TV

Hypo-allergenic bedding

409 sq ft
Sleeps 4
1 King Bed

Similar properties

2 outdoor pools, pool umbrellas, sun loungers

Pool
Airport transfer
Free parking
Free WiFi

$72 nightly

Dec 2 - Dec 3

Total with taxes and fees

Pool
Airport transfer
Pet friendly
Parking available

$164 nightly

Nov 10 - Nov 11

Total with taxes and fees

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About the neighborhood

Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720

What's nearby

Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
Quinta Avenida - 3 min walk - 0.3 km
Playa del Carmen Main Beach - 6 min walk - 0.6 km
Mamitas Beach - 8 min walk - 0.7 km
Playa del Carmen Maritime Terminal - 19 min walk - 1.7 km

Getting around

Cancun Intl. Airport (CUN) - 49 min drive
Cozumel Intl. Airport (CZM) - 12.3 miles/19.8 km

Restaurants

‪Starbucks - ‬3 min walk
‪Ah Cacao Chocolate Café - ‬2 min walk
‪Suerte De Churro - ‬1 min walk
‪BIO-natural - ‬1 min walk
‪Uno Japanese Noodles - ‬1 min walk

About this property

Holiday Inn Express & Suites Playa Del Carmen by IHG

Holiday Inn Express & Suites Playa Del Carmen by IHG features a rooftop terrace and puts you just steps from Quinta Avenida. Guests can take a dip in the outdoor pool, and free perks include WiFi, self parking, and buffet breakfast daily between 7:00 AM and 10:00 AM. Also, Playa del Carmen Main Beach and Mamitas Beach are within just a 10-minute walk. Fellow travelers love the helpful staff and overall property condition.

At a glance

Hotel size

- 91 rooms
- Arranged over 5 floors

Arriving/Leaving

- Check-in start time: 3 PM; Check-in end time: anytime
- Early check-in subject to availability
- Minimum check-in age: 18
- Check-out time is noon
- Late check-out subject to availability

Special check-in instructions

- Front desk staff will greet guests on arrival at the property

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Children

- Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

- Pets not allowed
- Service animals welcome

Internet

- Free WiFi in public areas
- Free WiFi in rooms

Parking

- Free onsite self parking
- Wheelchair-accessible parking on site
- Onsite parking limited
- Height restrictions apply for onsite parking

Other information

- Smoke-free property

Property amenities

Food and drink

Free buffet breakfast each morning 7:00 AM–10:00 AM
Coffee/tea in a common area

Traveling with children

Children stay free (see details)

What to do

Beach nearby

Working away

Business center
2 meeting rooms
Computer station

Services

24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Bike storage
Pool loungers
Pool umbrellas

Facilities

Built in 2018
Safe-deposit box at front desk
Rooftop terrace
Television in common areas
An outdoor pool
Bicycle parking
Banquet hall
Outdoor furniture

Accessibility

Braille/raised signage
Elevator
Elevator door width (inches): 43
Wheelchair-accessible path of travel
Wheelchair-accessible parking
1 on-site accessible parking spaces
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (inches): 34
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Visual alarms in hallways
Handrails in stairways
Stairway handrail height (inches): 90
Front entrance ramp
Wheelchairs available on site
Well-lit path to entrance

Room amenities

Be entertained

32-inch flat-screen TV
Satellite TV channels

Home comfort

Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board
Window screens

Sleep well

Hypo-allergenic bedding
Pillow menu
Down comforter
Blackout drapes/curtains
Soundproofed rooms
Premium bedding
Tempur-Pedic mattress
Free crib/infant bed
Free rollaway/extra bed

Freshen up

Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Toilet paper

Stay connected

Desk
Free WiFi
Free local calls
Desk chair

Food and drink

Refrigerator
Microwave
Free bottled water

More

Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available

Fees & policies

Optional extras

Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)

Parking

Parking height restrictions apply

Pool, spa, & gym (if applicable)

Pool access available from 8 AM to 10 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Also known as

Holiday Inn Express Playa Carmen Hotel Playa del Carmen

Holiday Inn Express Playa Carmen Hotel

Inn Express Carmen Hotel

Express Suites Carmen By Ihg

Holiday Inn Express Suites Playa Del Carmen

Holiday Inn Express Suites Playa Del Carmen by IHG

Holiday Inn Express Suites Playa Del Carmen an IHG Hotel

Holiday Inn Express And Suites Playa Del Carmen by IHG Hotel

Frequently asked questions

Does Holiday Inn Express & Suites Playa Del Carmen by IHG offer free cancellation for a full refund?

Yes, Holiday Inn Express & Suites Playa Del Carmen by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Holiday Inn Express & Suites Playa Del Carmen by IHG?

Yes, there's an outdoor pool. Guests have pool access from 8 AM to 10 PM.

Are pets allowed at Holiday Inn Express & Suites Playa Del Carmen by IHG?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Holiday Inn Express & Suites Playa Del Carmen by IHG?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Holiday Inn Express & Suites Playa Del Carmen by IHG?

Check-in start time: 3 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Holiday Inn Express & Suites Playa Del Carmen by IHG?

No, this hotel doesn't have a casino, but Riviera Gran Casino (8-min walk) is nearby.

What is there to do at Holiday Inn Express & Suites Playa Del Carmen by IHG and nearby?

Have fun during the warmer months with activities nearby such as swimming. Holiday Inn Express & Suites Playa Del Carmen by IHG also has an outdoor pool.

What's the area around Holiday Inn Express & Suites Playa Del Carmen by IHG like?

Holiday Inn Express & Suites Playa Del Carmen by IHG is in Downtown Playa del Carmen, a short 8-minute walk from Playa del Carmen Main Beach and 2 minutes' walk from Quinta Avenida. Travelers love the hotel's prime location.

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Holiday Inn Express & Suites Playa Del Carmen by IHG Reviews

9.0

Wonderful

9.2

Cleanliness

9.6

Location

9.2

Staff & service

9.0

Eco-friendliness

9.2

Property conditions & facilities

What guests liked

The property is within a 5-10 minute walk to the beach. (9 reviews)
Breakfast was consistently described as good, great, and excellent with homemade and abundant options. (24 reviews)
The rooftop pool offered a great view and was a lovely area with a beautiful view of the sea in the distance. (8 reviews)

From real guest reviews summarized by AI.

Popular mentions

Breakfast

Service staff

Location

Room

Bed

Beach

Restaurant

Air conditioning

Food

Shopping

8/10 Very good

Jul 14, 2025

Great place to stay if you are not looking for an all inclusive. Great location, friendly staff and good sized rooms.

PAVITER, 4-night trip

10/10 Exceptional

Jul 13, 2025

Nice rooftop pool, great location, big rooms, value for money, friendly staff

Frances, 2-night trip

10/10 Exceptional

May 31, 2025

Great hotel and excellent service

Jose, 1-night trip

10/10 Exceptional

Mar 24, 2025

We enjoyed our time there

CAROLYNN, 5-night trip

10/10 Exceptional

Jun 13, 2025

We have been coming back to this hotel for four straight years because the property is clean and all the personnel are very friendly and always willing to help

ELVIA, 4-night trip

10/10 Exceptional

Feb 18, 2025

Really great stay. Convenient location to main walking street.

Ashley, 1-night trip

10/10 Exceptional

Aug 28, 2024

Great place to stay at!!!

Neolani Rocha, 7-night trip

10/10 Exceptional

Jun 17, 2025

We enjoyed this hotel, the morning breakfast and the friendly staff. Very conveniently located two blocks away from 5ta Avenida. We stayed 6 nights and didn't have any issues.

Baudelia, 6-night trip

8/10 Very good

Nov 14, 2024

The breakfast was really nice and all the staff was very friendly and helpful.

Werner, 5-night trip

10/10 Exceptional

Feb 23, 2025

The staff made this hotel top notch

Jeffery Paul, 9-night trip

10/10 Exceptional

Oct 12, 2024

Great location!

Melissa, 2-night trip

10/10 Exceptional

May 13, 2025

Loved my stay here! Highly recommend!

American style hotel. Cleaning service every day, very well taken care of, comfortable bed. The room had everything I needed! The rooftop pool and lounge was amazing. The location is super close to shops and stores, and a few minutes walk from the beach. Felt very safe and secure.

6-night trip

10/10 Exceptional

Nov 19, 2024

Playacar Holiday Inn Exy

Great location near Quinta Avenida, safe and close to popular attractions. Nice breakfast and great pool.

Sergio Cascante, 5-night trip

10/10 Exceptional

Jan 3, 2025

All the staff we encountered was friendly and helpful, and the location was convenient for everything. The breakfast was filling and tasty. I would recommend this hotel to others.

J, 2-night trip

10/10 Exceptional

Feb 13, 2025

Excelente

Cesar Alonso, 4-night trip

10/10 Exceptional

Feb 15, 2025

Fantastic hotel, comfy large room with balcony, fabulous roof deck pool where you can relax with coffee and watch the sunrise over the ocean! Delicious free breakfast buffet and location that is just 3 blocks from the beach, combined with very friendly staff makes this hotel our favorite in Playa. We’ll be back!

John, 5-night trip

10/10 Exceptional

Jan 9, 2025

Excelente

Lysett, 3-night trip

10/10 Exceptional

May 11, 2025

The staff here are amazing, all so friendly and made my birthday special by decorating my room and bringing me a cake. Thanks to Flor on reception, but all the staff deserve praise especially housekeeping. The room is great. The breakfast is great. The location is great, 2 mins from 5th Ave and 7/8 mins from the beach. I can't fault it! Though it is worth noting there is no bar. You are so close to several it doesn't affect anything.

John, 8-night trip

8/10 Very good

Apr 16, 2025

.

Narda alejandra, 4-night trip

10/10 Exceptional

Mar 4, 2025

Yes

Norberto, 3-night trip

6/10 Good

Apr 1, 2025

The staff interactions were very pleasant. 10/10 - the bed was the most comfortable hotwl bed I've slept in. The sheets were soft and the comforter thick. 6/10.- housekeeping consistently left long hair in the rooms, especially the bathroom. The bathroom had shower gel, conditioner, lotion, and hand soap lockable dispensers with good Dove product. 2/10 - Breakfast,, very limited selection and the food tasted horrible.. 10/10 - 1 block from 5th Av. Multiple restaurants, grocery, coffee shops, bank ATM/exchange, clothing, trinket, and other various shopping one-block to steps away. 10/10 - beach 5 minute walk & multiple gyms or outdoor tracknfor exercising. Great walking paths in any direction from the hotel.

Timothy, 6-night trip

6/10 Good

Jan 2, 2025

The hotel has a great location, and good service; nevertheless, breakfast was not good. Food did not taste much and it was the same food over and over. Even though our room got cleaned everyday, it lacked cleaning.

Christine, 5-night trip

10/10 Exceptional

Dec 6, 2024

.

Rafael, 3-night trip

6/10 Good

Nov 26, 2024

It was ok for a night, nothing really bad, but nothing great either. Furniture was a bit beat up worn. The bed was comfortable though, so that's good. Our room wasn't ready at check in time and we got another room which was on the noisy street side. There was a gap in the slider door so it was quite noisy, which is why we originally requested a quiet side of building. Room should be ready by 3 pm check in. Also lots of "security measures" like signing for your pool towel, which is a bit over the top, but not a dealbreaker. Breakfast menu was limited and coffee quite watery. Just an average stay. It was adequate for our 1 day passing through needs.

Dorota, 1-night trip