The Carmen Hotel - Ocean Front

Adults-only beachfront hotel with outdoor pool, near Playa del Carmen Main Beach

Choose dates to view prices

Where to?

Dates

November 2025

6

December 2025

Owner´s Suite | 1 bedroom, premium bedding, in-room safe, desk

Near Playa del Carmen Maritime Terminal, The Carmen Hotel - Ocean Front offers an oceanfront retreat with a rooftop terrace and poolside bar. Enjoy the outdoor pool, unwind at the restaurant, or explore nearby shopping thanks to concierge services. Guests rave about the hotel's helpful staff.

Very good

Popular amenities

Bar
24/7 front desk
Non-smoking
Air conditioning

Main amenities (12)

Daily housekeeping
On the beach
Restaurant and bar/lounge
Outdoor pool
Rooftop terrace
Beach umbrellas
Pool bar
Terrace
24-hour front desk
Snack bar/deli
Concierge services
Luggage storage

Feel at home (6)

Private bathroom
Television
Terrace
Daily housekeeping
Blackout drapes/curtains
Elevator

$92 nightly

Nov 8 - Nov 9

Total with taxes and fees

Room options

Check availability for these dates

Tonight

Nov 6 - Nov 7

Tomorrow

Nov 7 - Nov 8

All rooms

1 bed

2 beds

Showing 7 of 7 rooms

1 bedroom, premium bedding, in-room safe, desk

Reef Suite City View

Exceptional

Highlights

Balcony

Air conditioning

LED TV

Separate bedroom

Ceiling fan

Blackout drapes/curtains

Premium bedding

Hair dryer

366 sq ft
City view
Sleeps 2
1 King Bed

Coral Suite

Excellent

Highlights

Balcony

Air conditioning

LED TV

Separate bedroom

Ceiling fan

Blackout drapes/curtains

Premium bedding

Hair dryer

366 sq ft
City view
Sleeps 4
2 Queen Beds

Reef Suite Partial Ocean View

Good

Highlights

Balcony

Air conditioning

LED TV

Separate bedroom

Ceiling fan

Blackout drapes/curtains

Premium bedding

Hair dryer

366 sq ft
Partial ocean view
Sleeps 2
1 King Bed

Captain's Suite

Highlights

Balcony

Air conditioning

LED TV

Separate bedroom

Ceiling fan

Blackout drapes/curtains

Premium bedding

Hair dryer

646 sq ft
Partial ocean view
Sleeps 2
1 King Bed

Sunrise Suite

Good

Highlights

Balcony

Air conditioning

LED TV

Separate bedroom

Ceiling fan

Blackout drapes/curtains

Premium bedding

Hair dryer

344 sq ft
Ocean view
Sleeps 2
1 King Bed

Grand Ocean Suite

Highlights

Balcony

Air conditioning

LED TV

Separate bedroom

Ceiling fan

Blackout drapes/curtains

Premium bedding

Hair dryer

538 sq ft
Ocean view
Sleeps 2
1 King Bed

Owner´s Suite

Highlights

Balcony

Air conditioning

LED TV

Separate bedroom

Ceiling fan

Blackout drapes/curtains

Premium bedding

Hair dryer

764 sq ft
Ocean view
Sleeps 2
1 King Bed

Similar properties

Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas

Pool
Spa
Free parking
Free WiFi

$144 nightly

Nov 12 - Nov 13

Total with taxes and fees

Pool
Airport transfer
Pet friendly
Parking available

$164 nightly

Nov 10 - Nov 11

Total with taxes and fees

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About the neighborhood

Playa del Carmen, QROO

What's nearby

Quinta Avenida - 8 min walk - 0.7 km
Playa del Carmen Main Beach - 10 min walk - 0.8 km
Playa del Carmen Maritime Terminal - 13 min walk - 1.1 km
Playacar Beach - 13 min walk - 1.1 km
Mamitas Beach - 14 min walk - 1.2 km

Getting around

Cancun Intl. Airport (CUN) - 45 min drive
Cozumel Intl. Airport (CZM) - 12.5 miles/20.1 km

Restaurants

‪El Fogón Fiesta Jarocha - ‬1 min walk
‪El Doctorcito - ‬4 min walk
‪El Tapas Restaurante - ‬4 min walk
‪Club SociaL - ‬2 min walk
‪Osteria De Roma - ‬3 min walk

About this property

The Carmen Hotel - Ocean Front

The Carmen Hotel - Ocean Front features a rooftop terrace and puts you within a 10-minute walk of Quinta Avenida. You can splash around at the outdoor pool, grab a bite to eat at the restaurant, or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a poolside bar, a snack bar/deli, and a terrace. Fellow travelers love the pool and helpful staff.

At a glance

Hotel size

- 37 rooms
- Arranged over 5 floors

Arriving/Leaving

- Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
- Late check-in subject to availability
- Minimum check-in age: 18
- Check-out time is noon

Special check-in instructions

- Front desk staff will greet guests on arrival at the property
- If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

- Credit card required for incidental charges
- Government-issued photo ID may be required
- Minimum guest age is 18
- Minimum check-in age is 18

Children

- No cribs (infant beds)

Pets

- Pets not allowed
- Service animals welcome

Internet

- Free WiFi in public areas
- Free WiFi in rooms

Parking

- No onsite parking

Other information

- Smoke-free property
- Caters to adults only

Property amenities

Food and drink

Restaurant
Bar/lounge
Poolside bar
Snack bar/deli

What to do

On the beach

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Luggage storage
Beach umbrellas
Pool umbrellas
Romance packages

Facilities

1 building/tower
Built in 2016
Rooftop terrace
An outdoor pool

Accessibility

Elevator
Elevator door width (inches): 59
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (inches): 39
Wheelchair-accessible restaurant
Well-lit path to entrance
Stair-free path to entrance

Room amenities

Be entertained

50-inch LED TV
Digital TV channels
Streaming services

Home comfort

Air conditioning (climate-controlled)
Ceiling fan
Iron/ironing board

Sleep well

Blackout drapes/curtains
Premium bedding

What to enjoy

Balcony

Freshen up

Private bathroom
Bathtub or shower
Free toiletries
Hair dryer
Towels
Toilet paper

Stay connected

Desk
Free WiFi

Food and drink

Free bottled water

More

Daily housekeeping
In-room safe (laptop compatible)
Mobile key entry

Special features

Dining

Deck 5 - Onsite rooftop bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:

A tax is imposed by the city: USD 2.77 per accommodation, per night

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, Diners Club

Also known as

Carmen Hotel Playa del Carmen

Carmen Hotel

Carmen Playa del Carmen

Frequently asked questions

Does The Carmen Hotel - Ocean Front offer free cancellation for a full refund?

Yes, The Carmen Hotel - Ocean Front does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Carmen Hotel - Ocean Front?

Yes, there's an outdoor pool.

Are pets allowed at The Carmen Hotel - Ocean Front?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Carmen Hotel - Ocean Front?

Sorry, there's no onsite parking at The Carmen Hotel - Ocean Front.

What are the check-in and check-out times at The Carmen Hotel - Ocean Front?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Check-out time is noon.

Is there an onsite casino at The Carmen Hotel - Ocean Front?

No, this hotel doesn't have a casino, but Riviera Gran Casino (5-min walk) is nearby.

What is there to do at The Carmen Hotel - Ocean Front and nearby?

The Carmen Hotel - Ocean Front has an outdoor pool.

Are there restaurants at or near The Carmen Hotel - Ocean Front?

Yes, there's an onsite restaurant, Deck 5.

Does The Carmen Hotel - Ocean Front have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around The Carmen Hotel - Ocean Front like?

The Carmen Hotel - Ocean Front is located on the waterfront, a short 7-minute walk from Quinta Avenida and 12 minutes' walk from Playa del Carmen Main Beach. Travelers say this hotel is in a good location.

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The Carmen Hotel - Ocean Front Reviews

8.2

Very Good

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Room

Service staff

Beach

Location

Breakfast

Restaurant

View

Shower

Bar

Ocean view

What guests liked

The beachfront location was a major highlight, with many guests enjoying the convenience of being steps away from the ocean. (27 reviews)
Breakfast was included and delicious with generous portions. (10 reviews)
The property is surrounded by great restaurants and has friendly staff who provide excellent service and recommendations. (4 reviews)

From real guest reviews summarized by AI.

8/10 Very good

Aug 5, 2025

Stay was Great

Jennifer, 3-night trip

10/10 Exceptional

Jun 10, 2025

Great location and plenty to do.

Francisco, 2-night trip

6/10 Good

Sep 18, 2025

Great location but bad service

The location was great for this hotel. However the staff was rude and dismissive. Also, a couple of our rooms were not thoroughly cleaned even after mentioning to cleaning staff that there was a roach in the room.

Erendira, 4-night trip

10/10 Exceptional

Jun 2, 2025

I searched for ages for a regular place to stay in play, and THE CARMEN ticks all the boxes... Now it's the only place I stay!

casey, 1-night trip

8/10 Very good

May 6, 2025

The location is excellent and the staff was very nice. Unfortunately, most of the plumbing needs to be replaced

DOUGLAS ROBERT, 6-night trip

10/10 Exceptional

Apr 4, 2025

Excellent at all

Luis, 3-night trip

8/10 Very good

Sep 18, 2024

Great location

Hilario, 4-night trip

6/10 Good

Jun 9, 2025

Normal

Fernando, 1-night trip

10/10 Exceptional

Jun 24, 2024

Great location !!!

Doralia, 1-night trip

10/10 Exceptional

Apr 14, 2024

PDC great location on the beach

Great location and accommodations. Would stay here again

David, 3-night trip

10/10 Exceptional

Jan 27, 2025

Love it

Amazing place, the rooftop right on the beach is definitely something you want to live. Spacious room and clean. And service and the staff were very welcoming.

christopher, 1-night trip

6/10 Good

Mar 13, 2025

A stone’s throw away from The Beach, 5th Avenue and all of The Excitement…… Pool can use a Good cleaning but Otherwise, The Rooftop was Nice:)

Jason, 5-night trip

10/10 Exceptional

Sep 10, 2024

This is a great location at the center of 5th avenue the busiest street in Playa de carmen. I would definately stay there again for a great location purpose.

BatEl, 3-night trip

10/10 Exceptional

Oct 6, 2023

Excellent property and services right on the beach

Geoffrey, 2-night trip

2/10 Poor

Feb 24, 2025

Horrible staff! Don’t stay here!!!

Bruce, 1-night trip

10/10 Exceptional

Feb 13, 2024

Looked forward to breakfast everyday. Loved our stay.

Jordan, 7-night trip

10/10 Exceptional

Feb 18, 2024

Beautiful place Haley recommended

barole, 4-night trip

10/10 Exceptional

Aug 9, 2024

Me and my partner stayed for 7 days .. it is a nice place to stay the beach is feet away from hotel has beach chairs, restaurant infront of beach. The staff was very helpful and friendly.. beautiful place to stay

Carmen, 7-night trip