Skip to Main Content.
List your propertySupportTrips
Unlock instant savings with Member Prices
Sign in
Learn more
Feedback

Palazzo Caracciolo Naples

4.0 star property
Luxury hotel with indoor pool, near Via Toledo

Choose dates to view prices

In the heart of Naples, Palazzo Caracciolo Naples offers an elegant retreat. Savor a meal at the on-site restaurant, unwind in the steam room or explore the garden and indoor pool. With helpful staff, concierge services and multilingual support, this hotel is perfect for those looking to experience all that Naples has to offer.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Airport transfer
  • Pool
  • Connecting rooms available
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Steam room
  • Valet parking
  • 24-hour room service
  • Coffee shop/cafe
  • 24-hour business center
  • Conference center
  • 8 meeting rooms

Feel at home (6)

  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
$148 nightly
The total price is $175
Dec 8 - Dec 9
Total with taxes and fees

Why we love this property

Luxury historic oasis
The garden adds peaceful charm to this luxury hotel in the city center. Guests can unwind in a historical district within easy reach of urban attractions.
Flavorful feasts for all
From buffet breakfast to restaurant dining, this hotel caters to every palate. The cafe and bar complement vegan and vegetarian options throughout the day.
Premium sleep essentials
Wrapped in soft bathrobes, guests drift off on premium bedding with pillows of their choice. Late-night cravings meet 24-hour room service and minibar treats.

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed
Premium bedding
Eco-friendly toiletries
  • 258 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

LCD TV

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed
Premium bedding
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Duplex)

LCD TV

Junior Suite, 1 King Bed (Duplex)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed
Premium bedding
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Nobili)

LCD TV

Junior Suite, 1 King Bed (Nobili)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed
Premium bedding
  • 452 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 Queen Bed

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 Queen Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed
Premium bedding
  • 431 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Terrace

Premium bedding, minibar, in-room safe, desk

Room, 1 Queen Bed, Terrace

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Family Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, Multiple Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Multiple Beds

8.0 out of 10
Very good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 258 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Twin Beds (Duplex)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 2 Twin Beds (Duplex)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 2 Twin Beds (Scaramanzia)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 2 Twin Beds (Scaramanzia)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
  • 667 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, Terrace

Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Terrace

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 205 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed | Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area | LCD TV

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • Sleeps 4
  • 1 Queen Bed

Superior Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Superior Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Front of property

Royal Continental Hotel Naples

  • Pool
  • Pet friendly
  • Parking available
  • Free WiFi
8.6 out of 10, Excellent, 1,391 reviews
$138 nightly
The price is $165
Dec 8 - Dec 9
Total with taxes and fees
Royal Continental Hotel Naples
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Via Carbonara 112, Naples, NA, 80139

What's nearby

  • Spaccanapoli - 8 min walk - 0.7 km
  • Naples National Archaeological Museum - 12 min walk - 1.0 km
  • Port of Naples - 20 min walk - 1.7 km
  • Molo Beverello Port - 3 min drive - 2.6 km
  • Via Toledo - 3 min drive - 2.6 km

Getting around

  • Naples Intl. Airport (NAP) - 56 min drive
  • Naples (INP-Naples Central Rail Station) - 13 min walk
  • Naples Central Station - 13 min walk
  • Montesanto Station - 24 min walk
  • Piazza Cavour Station - 7 min walk
  • Principe Umberto Tram Stop - 9 min walk
  • Garibaldi Tram Stop - 10 min walk
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)

Restaurants

  • ‪Bar Schlemmer - ‬5 min walk
  • ‪Cafeteria Spaccanapoli - ‬5 min walk
  • ‪I Buongustai - ‬6 min walk
  • ‪Foria 46 - ‬4 min walk
  • ‪Insolito La Pizzeria Gourmet - ‬3 min walk

About this property

Palazzo Caracciolo Naples

Palazzo Caracciolo Naples offers a great location, putting you within a 15-minute walk of Spaccanapoli and Naples National Archaeological Museum. After visiting the fitness center for a workout, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. An indoor pool, a steam room, and a snack bar/deli are other highlights at this luxurious hotel. Fellow travelers say good things about the helpful staff and overall property condition. The property is just a short walk to public transportation: Piazza Cavour Station is 7 minutes and Principe Umberto Tram Stop is 9 minutes.

At a glance

DONE

Hotel size

    • 145 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 11 lbs per pet)*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Onsite valet parking (EUR 30 per day)
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Train station shuttle available 24 hours*
    • Cruise terminal shuttle*
    • Ferry terminal shuttle*
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Use of nearby fitness center

Working away

  • 24-hour business center
  • 8 meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 1500
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • An indoor pool
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • At least 10% of profits reinvested in community & sustainability
  • At least 80% lighting from LEDs
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Elevator door width (inches): 31
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 47
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Smooth flooring in room

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only

Special features

Awards and affiliations

The property is a member of Historic Hotels of the World.

Fees & policies

Refundable deposits

  • Deposit: EUR 150 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 15 per person
  • Airport shuttle service is offered for an extra charge of EUR 30 per vehicle (one-way, maximum occupancy 3)
  • Cruise ship terminal shuttle, ferry terminal shuttle, and train station pick-up service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Spa access is available for an extra charge of EUR 15 per day

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to April 30:
  • Swimming pool
The following facilities are closed on Monday and Sunday:
  • Full-service spa
  • Sauna
  • Hot tub

Children & extra beds

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 20 per pet, per day

Parking

  • Valet parking costs EUR 30 per day

Pool, spa, & gym (if applicable)

  • Guests under 14 years old are not allowed in the fitness facility or hot tub

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Eurocard
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number IT063049A13CX7WUL5

National rating

This property has received its official star rating from the local rating authority.

Also known as

MGallery Caracciolo Napoli
MGallery Palazzo Caracciolo Napoli
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Napoli MGallery Collection
Palazzo Caracciolo Napoli MGallery Collection Hotel
Palazzo Caracciolo Napoli MGallery Collection Hotel Naples
Palazzo Caracciolo Napoli MGallery Collection Naples
m Gallery Palazzo Caracciolo Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel
Palazzo Caracciolo Napoli MGallery Sofitel Naples
Palazzo Caracciolo Napoli MGallery Sofitel
Palazzo Caracciolo Napoli
Palazzo Caracciolo Naples Hotel
Palazzo Caracciolo Naples Naples
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Naples Hotel Naples

Frequently asked questions

Does Palazzo Caracciolo Naples offer free cancellation for a full refund?

Yes, Palazzo Caracciolo Naples does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Palazzo Caracciolo Naples?

Yes, there's an indoor pool.

Are pets allowed at Palazzo Caracciolo Naples?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 11 lbs per pet. There's a charge of EUR 20 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Palazzo Caracciolo Naples?

Yes. Valet parking costs EUR 30 per day.

Is airport shuttle service offered by Palazzo Caracciolo Naples?

Yes, an airport shuttle is available. The charge is EUR 30 per vehicle one-way.

What are the check-in and check-out times at Palazzo Caracciolo Naples?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

What is there to do at Palazzo Caracciolo Naples and nearby?

Palazzo Caracciolo Naples has an indoor pool and a steam room, as well as a garden.

Are there restaurants at or near Palazzo Caracciolo Naples?

Yes, there's an onsite restaurant.

What's the area around Palazzo Caracciolo Naples like?

Palazzo Caracciolo Naples is in Naples City Centre, a short 7-minute walk from Piazza Cavour Station and 7 minutes' walk from Spaccanapoli.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Palazzo Caracciolo Naples Reviews

8.6

Excellent

9.0

Cleanliness

6.6

Location

8.6

Staff & service

8.0

Eco-friendliness

8.6

Property conditions & facilities

What guests liked

  • Breakfast was excellent with a great selection and good service. (13 reviews)
  • Dining options were convenient, food was good, and breakfast was an amazing spread. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Breakfast
Location
Restaurant
Train station
Airport
Shower
Bed
Bathroom

Reviews

10/10 Exceptional

This is a gem in Naples. Highly recommend.
Elizabeth, 2-night trip

10/10 Exceptional

Lovely hotel, would definitely stay here again
Vincent, 3-night trip

10/10 Exceptional

Fantastic staff.
Rosemary, 1-night trip

10/10 Exceptional

Lovely hotel in Naples. The staff was very helpful and accommodating. Excellent buffet breakfast! Walkable to most tourist attractions.
Jody, 2-night trip

10/10 Exceptional

Staff very friendly and helpful. Beautiful hotel. Great restaurant
Heather, 1-night trip

10/10 Exceptional

Close to shopping, food
FRANK, 3-night trip

8/10 Very good

The Hotel was very good located , a 10 Minute Walk to the central Station .
Gisela, 7-night trip

10/10 Exceptional

The hotel is Strategically located, mear downtown at the same time far enough to provide silencie and confort. The hotel provides a very good breakfast. The hotel staff suportes in all questions and needs. In case in Naple no doubt in use their services again.
Carlos Roberto, 5-night trip

10/10 Exceptional

A beautiful hotel, the room was really great with the most comfortable bed ever, the room was spacious as was the bathroom. Breakfast selection was fantastic with good service. The hotel’s location is on a lively street & can be noisy but it was perfectly positioned for visiting key sights. Would recommend this hotel
Tory, 2-night trip

10/10 Exceptional

Wonderful accommodating staff. Rooms are spacious and clean with amenities. Easy walking to old town. Stop in Lollo Cafe for coffee and pasteries
Susan, 5-night trip

10/10 Exceptional

The hotel was nice. The air is around. It was not quite so nice.
Robert John, 3-night trip

8/10 Very good

Good location. Friendly and helpful staff for any needs. Restaurant and bar convenient dining options if tired after a tour. Rooms clean and spacious. Plenty of areas to sit and relax outside of room.
Sam, 7-night trip

8/10 Very good

Nice hotel but could be renovated to meet the M Gallery level.

10/10 Exceptional

perfect
SAJJAD SUDABEH SEVDA, 2-night trip

10/10 Exceptional

Beautiful Property

Beautiful property with a Great Breakfast. Easy to get around. Not my favorite neighborhood but very easy to get cabs.
Hugh, 2-night trip

8/10 Very good

The staff were very professional and welcoming. The hotel is nice but the rooms are small and old, though not uncomfortable for a couple of nights stay. It’s walkable to the historic downtown as well as the train station (Napoli Centrale), which is a rough area with respect to theft and crime. We had a good stay overall, and chose the streets we walked on carefully.
Leila, 1-night trip

8/10 Very good

Nice hotel.

The room was clean. Breakfast was not included. A bit away from the storico district. Friendly service.
Graciela, 6-night trip

10/10 Exceptional

The Palazzo Caracciolo is a stunning hotel. Everywhere is immaculately clean, the rooms are nicely furnished, have great air conditioning and are very comfortable. Everything is provided for a comfortable stay and the hotel has great facilities. The staff are fantastic, very friendly and exceptionally helpful. Any queries we had, information we needed or just booking taxis were dealt with immediately and in such a helpful manner. The area the hotel is in isn't the best and occasionally my daughter and myself felt a little unsafe so used taxis all the time.
Karen, 2-night trip

8/10 Very good

A palace in a slum, very Neapolitan. Excellent breakfast, marvelous restaurant. We were on the 4th floor, it took experience to learn how to find the room. Which was quiet and pleasant. All in all, marvelous.
david, 7-night trip

10/10 Exceptional

Area between train station and the hotel , not pretty,
Uri, 1-night trip

10/10 Exceptional

Dedicated and passionate to make your Stay unforgettable! Special Thanks to Michele and Gennaro from the Reception-Team. They went the extra Mile to make our anniversary (LGBTQ ) extra special. Super Solution-oriented and extremely friendly & welcoming. The whole Team of the Hotel is always on point and with a smile. Working for an Airline and checking in weekly into different Hotels all over the World - i have to say that this was one of BEST service-experiences! Thank you !
Emre, 2-night trip

6/10 Good

Ok option but not worth the money

The hotel is ok but has a problem with noise as most rooms either back onto the road or the courtyard noisy in the morning and eve
Anton, 1-night trip

4/10 Fair

I honestly cannot commend the staff more. The staff at the hotel is resourceful and cordial, especially Carmine, the receptionist,s and Alessandro, the busboy, but the overall experience was extremely disappointing. There is no WIFI in the rooms, I repeat no WIFI a common feature in most hotels now. We asked serveral times and always received the same response ,,,, "Let's see, we are working on it" etc. It seemed like a script that a corporation had told them to say whenever a guest complains about it. There is only WIFI in common areas. If you want WIFI don't stay at this hotel property. To make matters worse, there was a construction ( we have a video) all night long the first night we got there, and we were not able to sleep. The next day, they blamed the air conditioner. Not cool. Don't pay for the "balcony" as the view is basically the back of the building and not worth it. Hugely disappointed and would have preferred a refund and to stay somewhere else. The hotel does not have a pool as the images suggest and the features list. It was a small sauna that you have to pay additionally for. Very misleading. Exdpedia should adjust the features and images for this hotel because it does not match its claims. Again, If I could have gotten a refund I would have stayed somewhere else.
Jeniffer, 5-night trip

8/10 Very good

The service was not that good. I could have better service in New York city
John J, 3-night trip

2/10 Poor

Look elsewhere for luxury!

The hotel needed a full refurb about 15 years ago, and looks very tired, and amenities are now falling very short of 2024 expectations. No usb plugs, flaky WiFi, old stained carpets, and a general air a neglect. The shower cubicle looked very old. The staff did the best it could but management seems to keep the income and underinvest in the facilities. Avoid!
3-night trip