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Phantom Suites

3.5 star property
Hotel with outdoor pool, near Playa del Carmen Main Beach

Choose dates to view prices

Photo gallery for Phantom Suites

Terrace/patio
Property video
Suite Doble | Private kitchen | Mini-fridge, microwave, stovetop, blender
Reception
Outdoor pool
Ah Xok Suites is a haven near Mamitas Beach and Playa del Carmen Main Beach, offering an outdoor pool, in-room WiFi, and luggage storage. Unwind with local meal delivery service or seek assistance from the helpful staff at the 24-hour front desk.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Pool
  • Non-smoking
  • Free WiFi

Main amenities (6)

  • Near the beach
  • Outdoor pool
  • Breakfast available
  • 24-hour front desk
  • Luggage storage
  • Tour/ticket assistance

For families (6)

  • Kitchen
  • Blackout drapes/curtains
  • Elevator
  • Flat-panel TV
  • Outdoor swimming pools
  • Mini-fridge
$92 nightly
The total price is $115
Dec 2 - Dec 3
Total with taxes and fees

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Suite King

Suite King | In-room safe, desk, blackout drapes, soundproofing

Suite King

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Kitchen
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Microwave
Local meal delivery service
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Master Suite | Living area | Flat-screen TV

Master Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Kitchen
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Microwave
Local meal delivery service
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Suite Doble

Suite Doble | In-room safe, desk, blackout drapes, soundproofing

Suite Doble

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Kitchen
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Microwave
Local meal delivery service
  • Sleeps 4
  • 2 Double Beds

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  • Free parking
  • Free WiFi
9.0 out of 10, Wonderful, 1,000 reviews
$72 nightly
The price is $89
Dec 3 - Dec 4
Total with taxes and fees
Antera Hotel & Residences
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About the neighborhood

Map
Calle 44 entre 5A Avenida y 1A Avenida, Zazil-ha, Playa del Carmen, QROO, 77720

What's nearby

  • Mamitas Beach - 6 min walk - 0.6 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Quinta Avenida - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 9 min drive - 2.9 km
  • Punta Esmeralda Beach - 9 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive
  • Tulum Intl. Airport (TQO) - 98 min drive
  • Cozumel Intl. Airport (CZM) - 12.3 miles/19.8 km

Restaurants

  • ‪San Lucho Mezcaleria - ‬1 min walk
  • ‪Pizza Italia - ‬1 min walk
  • ‪Quinta Parilla - ‬1 min walk
  • ‪De Local - ‬1 min walk
  • ‪El Calambrillo - ‬1 min walk

About this property

Phantom Suites

Phantom Suites puts you in a great location, within just a 10-minute walk of Mamitas Beach and Playa del Carmen Main Beach. Guests can enjoy the outdoor pool, and scuba diving and snorkeling are nearby. Also, Quinta Avenida and Playa del Carmen Maritime Terminal are just a 5-minute drive away. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 19 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:30 AM

What to do

  • Beach nearby
  • Cave exploring nearby
  • Motor boating nearby
  • Scuba diving nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • Built in 2021
  • Mosquito nets
  • An outdoor pool

Accessibility

  • Elevator
  • Handrails in stairways
  • Closed captioned TV
  • Well-lit path to entrance

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

What to enjoy

  • In-room massage

Freshen up

  • Shower only
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))

Food and drink

  • Meal delivery service
  • Mini-fridge
  • Microwave
  • Kitchen
  • Stovetop
  • Griddle
  • Cookware, dishes, and utensils
  • Blender

More

  • In-room safe
  • Restaurant dining guide

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately MXN 150 for adults and MXN 150 for children

Policies

Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Also known as

Ah Xok Suites
Phantom Suites Hotel
Phantom Suites Playa del Carmen
Phantom Suites Hotel Playa del Carmen

Frequently asked questions

Does Phantom Suites offer free cancellation for a full refund?

Yes, Phantom Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Phantom Suites?

Yes, there's an outdoor pool.

Are pets allowed at Phantom Suites?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Phantom Suites?

Sorry, there's no onsite parking at Phantom Suites.

What are the check-in and check-out times at Phantom Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at Phantom Suites?

No, this hotel doesn't have a casino, but Riviera Gran Casino (2-min drive) is nearby.

What is there to do at Phantom Suites and nearby?

Have fun with nearby activities like boat tours, fishing, and power boating. Additional recreation nearby includes spelunking. Phantom Suites also has an outdoor pool.

Does Phantom Suites have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes a blender, a griddle, and cookware.

What's the area around Phantom Suites like?

Phantom Suites is located near Mamitas Beach in Zazil-ha, a short 7-minute walk from Quinta Avenida and 8 minutes' walk from Playa del Carmen Main Beach.

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Reviews

Phantom Suites Reviews

9.2

Wonderful

9.4

Cleanliness

9.4

Amenities

9.8

Staff & service

9.6

Eco-friendliness

9.4

Property conditions & facilities

What guests liked

  • The property is close to a quiet, undeveloped beach and walkable to the beach. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Balcony
Rooftops
Location

Reviews

10/10 Exceptional

Holiday playa del carmen

Staff was friendly and courteous. Great location close to the beach.
Judge, 7-night trip

10/10 Exceptional

Great staff, very helpful and friendly
Ali, 7-night trip

8/10 Very good

The location, staff and cleanliness of this property was excellent! The only complaint that myself and my party had was the mattress and futon was absolutely terrible, both were very hard and difficult to sleep on. Despite that, we were all very pleased with this place and will be back.
Angela, 4-night trip

10/10 Exceptional

A smaller apartment type hotel. A very nice option near 5th Ave and walkable to shops, dining and the beach. The rooms are comfortable and well maintained. The staff were friendly and helpful. We had a couple hiccups and the staff was efficient about resolving the issue. Depending on the room, you may hear street notice of barking dog but it’s wasn’t a major concern. All in all - enjoyed our stay and would definitely return.
N, 5-night trip

8/10 Very good

Very clean great rooftop, spacious room, comfortable beds, downside kitchen setup not ideal. Otherwise everything was great

10/10 Exceptional

Staff was amazing! Everyone was so polite and kind. The room was very large and very clean. The location is perfect for tourists that want to be near 5th Ave. If you are a light sleeper, be aware there is a bar nearby that does live music most nights. It stopped by 12 at the latest. I personally loved hearing them sing and didn’t mind the noise but that is something to be aware of!
Allie, 4-night trip

10/10 Exceptional

Hermoso hotel con todas las comodidades.

La verdad todo estuvo muy bien, a pesar del ruido de la Quinta Avenida todo muy tanquilo. Cuentan con un servicio de desayuno excelente, te preparan todo en el momento. Excelente ubicación. 100% recomendado.
Eric, 4-night trip

6/10 Good

If you like live music this is the hotel for you. The staff were excellent and the room was very clean, it has a kitchenette and equipment. My partner loved the coffee every morning. The downside is the location is very close to a bar that blares their music until midnight, every night. Some of the music is good. If you are used to reading before bed, I suggest earplugs. The tv remote didn’t work unless you were a foot from the tv. The furniture is old but the bed was very comfortable. Linens showed a lot of usage. Shower is small but clean and modern. Personal safety was not an issue, the front door is always locked and manned by the front desk people. There was plenty of police available but we didn’t see and issues when we went out at night. Safety around the roof top pool and breakfast area was an issue. I fell and broke my wrist when moving between the pool and the bathroom. The tile was extremely slippery because of the water from the pool. There was no slip treatment on the tile or runner to absorb the water so it was very slick. No one seemed to make a big deal of my fall except to get a first aid kit and bandage for the small cut on my toe. No one offered to call for medical help or checked to see if I was okay after. It happened the day before we left so I wrapped it and bought a sling. Went to the ER when we arrived at our home airport and had it casted. If we were bigger party people it was perfect for the price and location. Very clean and friendly.
Kathleen R., 6-night trip

10/10 Exceptional

Beautiful and very clean and felt very safe!!! Staff was amazing!!! Would definitely recommend and will be staying here again..
Tina Marie, 8-night trip

10/10 Exceptional

loved this property and the location was awesome the staff was outstanding as well so polite and informative.Overall no complaints the only thing was not enough towels and i wasnt the biggest fan of the bathroom shower door the ledge was uneven causing the floor to get wet even with a shower mat
Nakayla, 8-night trip

10/10 Exceptional

Loved how close the hotel is to 5th ave. The staff is great and very helpful! Being on the quiet side of 5th ave was a plus! Everything is in walking distance. Will definitely come back in the future!!
Callie, 5-night trip

8/10 Very good

The location was excellent . Easy to access and walk 5th. Easy to walk to the beach. The bar on the corner had some excellent music . Breakfast was a nice option .
Julia, 8-night trip

10/10 Exceptional

Hidden Gem

A hidden gem in the less busy section off right off Fifth avenue but a close walk to everything. A little loud from the bar around the corner on 5th avenue but I imagine a huge improvement over any other place near 5 minutes from the beach. Looks exactly like the pictures.
Darcy, 6-night trip

2/10 Poor

변기고장
Omin, 2-night trip

10/10 Exceptional

Excellent 10 stars!

I stayed in many places in Playa and this was my absolute favorite. Fernanda, Armando and the other lady I forgot her name gave exceptional service. The best part is the location. Right on 5th avenue and walking distance to everything cool. When I return to Playa there’s no question about where I’ll be staying!
jennifer, 2-night trip

6/10 Good

It wasn't what I expected
Howard, 14-night trip

10/10 Exceptional

Las instalaciones muy bonitas, lo unico el control de la tele no servia, lo entregamos a recepción para su arreglo y no solucionaron, hay estacionamiento pero hay que pagar parquimetro el cual cuesta 10 pesos la hora, pero todo lo demas super bien!

10/10 Exceptional

If you are looking for a hotel suite that places you in a perfect walking distance to all of 5th ave and a short walk to the beach, this is it. Roof top pool wasnt as big as I expected but the whole rooftop area is still a really nice spot to go soak up the sun and have a couple drinks with your spouse or friends. Location can be a little loud on the streets at times but thats to be expected for being so close to 5th ave. The staff are very friendly and helpful which goes a long way for someone that maybe vacationing there for their first time. The only thing I can say that I didnt like was I didn't stay long enough. Will definitely be coming back.
Ryan, 5-night trip

10/10 Exceptional

Geweldig verblijf gehad!
Georgia, 5-night trip

10/10 Exceptional

Great price really close to the ocean in fifth Avenue
robert, 5-night trip

10/10 Exceptional

We had a great experience. Clean rooms, friendly staff. Fast Wi-Fi.
Toby, 1-night trip

10/10 Exceptional

Recommend!

A great hotel in a nice location just off of 5th ave where all the restaurants and shopping is. A nice rooftop area with a pool. The staff was always friendly and available. They do have a secure front door. The room was spacious and had a balcony. There was some noise from the street.
Angie, 1-night trip

10/10 Exceptional

Very spacious, modern but rustic feel. Kitchenette was a plus. Will start here again!
robert, 1-night trip

10/10 Exceptional

Quedé enamorada del lugar, tienen todo en excelentes condiciones, la habitación muy cómoda y bonita, es muy tranquilo. La atención por parte de los recepcionistas la verdad excelente. Sin pensarlo dos veces regresamos. Muchas gracias
Jessica Paulina, 2-night trip

10/10 Exceptional

El hotel cuenta con una excelente ubicación, a 3 calles de la playa, a lado hay una farmacia, en contra esquina un tienda de autoservicio, sin dejar de mencionar q estás en casi esquina de la 5ta av. aunque es pequeño, es bonito y muy cómodo.
Thalia, 5-night trip