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Mayan Water Hotel

3.0 star property
Lakefront hotel with water park, near Maroma Beach

Choose dates to view prices

Photo gallery for Mayan Water Hotel

Outdoor spa tub
Restaurant
Restaurant
Exterior
Gym
Escape to Mayan Water Hotel, where warm tropical vibes await. Relax in the rooftop garden, revitalize at the spa tub, or enjoy water skiing and other water sports on site. With free in-room WiFi and a coffee shop nearby, you can unwind with ease.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Pet friendly
  • Free parking
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Water park
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Hot tub
  • Coffee shop/cafe
  • Air conditioning
  • Garden
  • Arcade/game room
  • Snack bar/deli

For families (6)

  • Premium TV channels
  • Garden
  • Daily housekeeping
  • Coffee/tea maker
  • Minibar
  • Arcade/game room
$66 nightly
The total price is $83
Dec 6 - Dec 7
Total with taxes and fees

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room

Minibar, desk, laptop workspace, free WiFi

Standard Room

7.0 out of 10
Good
(2 reviews)

Highlights

Deck/patio
Air conditioning
Smart TV
Ceiling fan
Rainfall showerhead
Hair dryer
Private bathroom
Coffee/tea maker
  • 427 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room, 2 Queen Beds

Basic Double Room, 2 Queen Beds | Minibar, desk, laptop workspace, free WiFi

Basic Double Room, 2 Queen Beds

8.6 out of 10
Excellent
(4 reviews)

Highlights

Deck/patio
Air conditioning
Smart TV
Ceiling fan
Rainfall showerhead
Hair dryer
Private bathroom
Coffee/tea maker
  • 427 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

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  • Pool
  • Spa
  • Airport transfer
  • Free parking
8.2 out of 10, Very Good, 633 reviews
$49 nightly
The price is $62
Dec 7 - Dec 8
Total with taxes and fees
Hotel52
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About the neighborhood

Map
Carr. Federal Cancun - Playa del Carmen, KM 50, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Paraiso Golf Course - 11 min walk - 1.0 km
  • Paradise Beach - 19 min walk - 1.6 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 1 min drive - 1.1 km
  • Maroma Beach - 8 min drive - 4.3 km
  • Tres Rios Ecopark - 13 min drive - 10.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive
  • Tulum Intl. Airport (TQO) - 110 min drive
  • Cozumel Intl. Airport (CZM) - 17.3 miles/27.9 km

Restaurants

  • ‪La Laguna - ‬6 min drive
  • ‪Restaurante La Plaza - ‬16 min walk
  • ‪Lobby Bar Acuarium - ‬15 min walk
  • ‪Snake Bar At Iberostar Maya - ‬17 min walk
  • ‪Star Café - ‬12 min walk

About this property

Mayan Water Hotel

Mayan Water Hotel features a rooftop terrace and puts you just steps from Maroma Beach. After getting a workout at the fitness center, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. A water park, a hot tub, and a snack bar/deli are other highlights.

At a glance

DONE

Hotel size

    • 12 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • The front desk is open daily from 9:00 AM - 9:30 PM
    • Guests will receive an email within 7 days before arrival with check-in instructions; front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (dogs only, 1 total, up to 37 lbs per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Free secured onsite self parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 9:30 AM–noon
  • Hosted evening meals daily for a surcharge
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

Traveling with children

  • Water park access (surcharge)

What to do

  • Water skiing
  • Pool table

Working away

  • Coworking spaces

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Water sports equipment
  • Romance packages

Facilities

  • Rooftop terrace
  • Garden
  • Fitness center
  • Water park access (surcharge)
  • Arcade/game room
  • Hot tub
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Braille/raised signage
  • Closed captioned TV
  • Lever door handles
  • Upper floors accessible by stairs only
  • Tile flooring in room

Room amenities

Be entertained

  • 43-inch Smart TV
  • Premium digital channels
  • First-run movies
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Window screens

Sleep well

  • Bed sheets provided

What to enjoy

  • Deck or patio

Freshen up

  • Rainfall showerhead
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps)
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • Access via exterior corridors

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 120 to 250 for adults, and MXN 120 to 250 for children
  • Hosted evening meal costs MXN 200

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 2500 per stay
  • Pets are allowed for an extra charge of MXN 600 per pet, per night

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Grand Mayan Water
Mayan Water Hotel Hotel
Mayan Water Hotel Playa del Carmen
Mayan Water Hotel Hotel Playa del Carmen

Frequently asked questions

Does Mayan Water Hotel offer free cancellation for a full refund?

Yes, Mayan Water Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Mayan Water Hotel?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 37 lbs per pet. There's a charge of MXN 600 per pet, per night, and there's also a deposit of MXN 2500 per stay. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Mayan Water Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at Mayan Water Hotel?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM. Check-out time is noon.

Is there an onsite casino at Mayan Water Hotel?

No, this hotel doesn't have a casino, but Riviera Gran Casino (17-min drive) is nearby.

What is there to do at Mayan Water Hotel and nearby?

Have fun during the warmer months with activities such as water skiing. Relax in the hot tub or enjoy the use of other amenities, which include a water park and a fitness center. Mayan Water Hotel also has an arcade and a garden.

Are there restaurants at or near Mayan Water Hotel?

Yes, there's an onsite restaurant.

Does Mayan Water Hotel have any outdoor private spaces?

Yes, every room features a deck or patio.

What's the area around Mayan Water Hotel like?

Mayan Water Hotel is a short 1-minute walk from Maroma Beach and 12 minutes' walk from Playa Paraiso Golf Course.

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Mayan Water Hotel Reviews

Reviews

8.4

Very Good

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Service staff
Room
Restaurant
Location
Car

Reviews

10/10 Exceptional

Very nice 👍
Ibis, 3-night trip

10/10 Exceptional

If you are looking for a relaxing stay, stay here!!! So peaceful away from the loud crowds! Perfect for families who want peace and quiet❤️
Veronica, 5-night trip

10/10 Exceptional

All is good
Emilio, 1-night trip

10/10 Exceptional

I was pleasantly surprised at how nice my room was with a newer smart TV, stylish room and bathrooms. Excellent AC. It is off the main highway on the opposite side from the ocean. Cannot see from the road, but the signage was good. Staff was kind and helpful. And for the price it was SUPER great.
Emma, 1-night trip

8/10 Very good

Interesting

Very nice place. Wanna try wake boarding with ramps. Give it a try
Jacqueline, 1-night trip

8/10 Very good

You have to park and walk 400 meters away from the hotel. You can not park anywhere around the hotel. There were no carts to use either. Besides that the hotel was quiet. They give you a real key to unlock the door. Would I stay there again. No.

10/10 Exceptional

Super clean. Reasonable Rate. Seeing is believing. At first, we were alarmed at the Mayan Water Hotel. Maps turned us around and the entrance was very minimalist. We thought is was closed. Once we checked in, however, it was fantastic. The cleanest room we stayed in in Mexico! It was very quiet, not what you'd expect on that stretch. We stayed our last night, between Tulum and Cancun. While there is no restaurant on the premises, it was just a short drive to lots of options! It was a good "break" away from the go-go-go we'd been on, trying to do as much as possible. We aren't sure how we happened to get a room there, but lucky us!
Pamela, 1-night trip

8/10 Very good

Gardens, swimming pools, restaurants, animation team, shows presented, the external visual part of the facilities, employees service on those areas, all of this excellent; I cannot say the same about rooms 5236 and 5238, the lack of maintenance accumulated over the years is evident, in 5238 the air conditioning was never operated despite having reported it and the worst was 5236 in particular infested with cockroaches, it was asked to fumigate it but the service arrived with a mild insecticide that could obviously annihilate the mosquitoes but not the cockroaches, a room change was requested and a very bad attitude from the reception staff on duty. Summary, it is a place to have a good time in the outdoor areas and restaurants, but it is not a good place to enjoy or sleep well in its rooms.
Fidel, 2-night trip

10/10 Exceptional

Excelente
ALBA, 1-night trip

10/10 Exceptional

De verdad que bonito lugar, desde que llegamos la atención fue muy buena, la gente muy servicial y amable, las instalaciones están muy padres, todo muy limpio, la verdad la pasamos muy bien, pidan el burrito esta delicioso y si tienen suerte hay un changuito que anda por ahí libre
KARLA PAULETTE, 1-night trip

10/10 Exceptional

Mi estancia en Mayan Water Complex fue inmejorable. Desde el primer momento, la atención del personal fue cálida, profesional y siempre dispuesta a ayudar en todo lo necesario. Se nota el amor y la dedicación con la que cuidan cada rincón del lugar: todo está impecable, bien organizado y rodeado de una naturaleza que te invita a relajarte. Es un espacio pensado para disfrutar y sentirse en paz, ya sea que vengas a practicar wakeboard o simplemente a desconectarte. ¡Una experiencia que definitivamente quiero repetir!
fidel, 1-night trip

10/10 Exceptional

Es un excelente lugar, es muy tranquilo el servicio es muy bueno, la comida esta muy buena y está cerca de Playa del Carmen.
Federico, 1-night trip

2/10 Poor

Horrible no vayan nunca

Horrible experiencia. Deberian cerrar este hotel
Antoniel, 1-night trip

2/10 Poor

Estafa

No pude llegar. Intente ponerme en contacto con el hotel pero jamas lo logre
Antoniel, 3-night trip

8/10 Very good

Excelente atención con el personal
Armando, 1-night trip

8/10 Very good

The staff were very polite and sweet. Things required in the rooms: - better shower head - hook for face and hand towel by the sink
Pui Kim, 5-night trip

8/10 Very good

Todo estuvo muy bien a excepción de la señora del servicio de limpieza que se ponia afuera de mi puerta a hablar por telefono y gritaba y me desperto varias veces
4-night trip

10/10 Exceptional

Propre et tranquille personnel acceuillant
Rene, 26-night trip

10/10 Exceptional

The best cable wakeboarding place in Mexico. Very quiet place in the jungle with planty of wild animals like monkeys, birds ( we met even family of Tucans ! ) Beautiful place.
Pawel, 1-night trip

4/10 Fair

Parece que tiene piscina en las fotografías del alojamiento, pero en realidad no tiene. Tiene un jacuzzi minúsculo que la chica de recepción (muy antipática y poco servicial, por cierto) no quiso abrirlo para mi hijo y para mí. El "restaurante" (por decirlo de alguna forma) muy pobre: muy caro y no tenían de nada. La actitud de las camareras horrible porque dejaban clarísimo que no tenían ganas ningunas de trabajar.
Elena, 1-night trip

4/10 Fair

Le recepcionista poco cortes y mal encarada
Cuauhtemoc, 3-night trip

6/10 Good

Lo único fue el personal de limpieza de ahí en fuera la atención fue mala sobre todo la de recepción mal encargada
Cuauhtemoc, 1-night trip

10/10 Exceptional

Very quiet and relaxing.
Giovani, 4-night trip

10/10 Exceptional

Value option!

A great budget option for a traveler who doesn't need a lot of amenities. Quiet, tranquil, and clean.
5-night trip

10/10 Exceptional

The Mayan Water is a unique boutique property just outside of PDC. They offer wakeboarding at the cable park that is also entertaining to watch. The staff was super helpful and kind.
Emily, 3-night trip