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Hotel Puerta América

5.0 star property
Luxury hotel with 2 restaurants, near Bernabéu Stadium

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Photo gallery for Hotel Puerta América

Porch
2 restaurants, breakfast served
Seasonal outdoor pool
Front of property
2 bars/lounges, poolside bar
In the heart of Madrid, Hotel Puerta América offers a vibrant retreat. Enjoy rooftop views, swim in the seasonal outdoor pool, or dance at the nightclub. With two on-site restaurants and a coffee shop/cafe nearby parks and gardens to stroll through.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Connecting rooms available
  • Bar
  • Parking available
  • Pool
  • Gym
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Self parking
  • Seasonal outdoor pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • In-room childcare
  • Conference center

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Garden
  • Terrace
$132 nightly
The total price is $145
Nov 30 - Dec 1
Total with taxes and fees

Why we love this property

Poolside luxury
The seasonal outdoor pool at this luxury hotel becomes an oasis of fun with its poolside bar. Perfect for refreshing dips and cool cocktails.
Rooftop oasis
Stunning views await at this luxury boutique hotel. A garden paradise and rooftop terrace offer tranquil spaces for guests to unwind and soak in the scene.
Flavorful dining options
Culinary explorers find 2 restaurants, a cafe, and 2 bars at this hotel. Mornings begin with a delicious buffet breakfast.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Junior Suite

Junior Suite | In-room safe, desk, blackout drapes, soundproofing

Junior Suite

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Smart TV
Pillow menu
Blackout drapes/curtains
  • 484 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Suite

Executive Suite | City view

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Smart TV
Pillow menu
Blackout drapes/curtains
  • 645 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Zaha Hadid Space Club

In-room safe, desk, blackout drapes, soundproofing

Zaha Hadid Space Club

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

In-room safe, desk, blackout drapes, soundproofing

Deluxe Room

  • Sleeps 2

View all photos for Junior Suite

Lobby

Junior Suite

  • Sleeps 2

View all photos for Executive Suite

In-room safe, desk, blackout drapes, soundproofing

Executive Suite

  • Sleeps 2

View all photos for Zaha Hadid Space Club

In-room safe, desk, blackout drapes, soundproofing

Zaha Hadid Space Club

  • Sleeps 2

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, blackout drapes, soundproofing

Deluxe Room

8.8 out of 10
Excellent
(58 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

Junior Queen Suite-Non-Smoking

  • Sleeps 2

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Dec 22 - Dec 23
Total with taxes and fees
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About the neighborhood

Map
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002

What's nearby

  • National Auditorium of Music - 13 min walk - 1.1 km
  • Plaza de Toros de Las Ventas - 15 min walk - 1.3 km
  • Calle de Alcalá - 18 min walk - 1.5 km
  • Paseo de la Castellana - 19 min walk - 1.6 km
  • Movistar Arena - 3 min drive - 2.5 km

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 11 min drive
  • Madrid Recoletos Station - 5 min drive
  • Madrid Chamartín Station - 7 min drive
  • Nuevos Ministerios Station - 30 min walk
  • Cartagena Station - 3 min walk
  • Prosperidad Station - 10 min walk
  • Avenida de America Station - 10 min walk

Restaurants

  • ‪Skynight - ‬1 min walk
  • ‪Reblochón - ‬4 min walk
  • ‪la chalana - ‬4 min walk
  • ‪La Taberna del Cardenal - ‬4 min walk
  • ‪Marmo Bar - ‬1 min walk

About this property

Hotel Puerta América

Hotel Puerta América features a rooftop terrace and puts you just a 5-minute drive from Bernabéu Stadium and Movistar Arena. Guests can take a dip in the seasonal outdoor pool or grab a bite to eat at The Observatory, which serves dinner and is one of 2 restaurants. Other highlights at this luxurious hotel include 2 bars/lounges, a poolside bar, and a fitness center. Fellow travelers say great things about the helpful staff. Public transportation is just a short walk: Cartagena Station is 3 minutes and Prosperidad Station is 10 minutes.

At a glance

DONE

Hotel size

    • 315 rooms
    • Arranged over 12 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (EUR 30.00 per day)
    • Onsite extended parking (EUR 30.00 per night)
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Childcare in room (surcharge)

Working away

  • Business center
  • 5 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2005
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Fitness center
  • Seasonal outdoor pool
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet

More

  • Daily housekeeping (surcharge)
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The Observatory - This fine-dining restaurant serves dinner only. Reservations are required.
Karrara Terrace - This restaurant serves breakfast, lunch, and dinner. Reservations are required. Open daily.
Lobby Bistro - This bistro serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Refundable deposits

  • Deposit: EUR 50 per accommodation, per day

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 30 for adults and EUR 12.50 for children
  • Housekeeping is offered for an extra charge

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 15 to June 15:
  • Swimming pool

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for EUR 60.0 per night

Parking

  • Self parking costs EUR 30.00 per day
  • Extended parking costs EUR 30.00 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 11:00 AM to 8:00 PM
  • The seasonal pool is open from June 23 to September 15
  • Children under 18 years old are not allowed in the fitness facility without adult supervision

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Frequently asked questions

Does Hotel Puerta América offer free cancellation for a full refund?

Yes, Hotel Puerta América does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Puerta América?

Yes, there's a seasonal outdoor pool. Guests have pool access from 11:00 AM to 8:00 PM.

Are pets allowed at Hotel Puerta América?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Puerta América?

Yes. Self parking costs EUR 30.00 per day. Extended parking costs EUR 30.00 per night.

What are the check-in and check-out times at Hotel Puerta América?

You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-out are available.

Is there an onsite casino at Hotel Puerta América?

No, this hotel doesn't have a casino, but Casino Gran Via (7-min drive) is nearby.

What is there to do at Hotel Puerta América and nearby?

Hotel Puerta América has 2 bars and a seasonal outdoor pool, as well as a fitness center and a garden.

Are there restaurants at or near Hotel Puerta América?

Yes, there are 2 onsite restaurants.

What's the area around Hotel Puerta América like?

Hotel Puerta América is a short 3-minute walk from Cartagena Station and 17 minutes' walk from National Auditorium of Music.

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Hotel Puerta América Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Room
Breakfast
Design
Bed
Service staff
Food
Refrigerator
Water
Bathroom
Drinks

What guests liked

  • Breakfast was consistently described as excellent, with many reviewers praising its quality, variety, and delicious options. (11 reviews)
  • The property is conveniently located near the airport, with a 15-minute trip and easy public transport connections. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

The hotel and location was perfect! Very clean room!
Hilda, 2-night trip

10/10 Exceptional

Fantastic hotel, brilliant location, welcoming staff, amazing facilities and a great pool area!
Alastair, 3-night trip

10/10 Exceptional

Very unique designing hotel with easy access to the city center by public transport. Staff was very helpful and breakfast was excellent.
Cristina, 5-night trip

6/10 Good

I was expecting more for a 5stars hotel
Luiz Fernando, 2-night trip

8/10 Very good

Nice design hotel
Petteri, 1-night trip

4/10 Fair

The hotel has had its day

Hotel is in poor condition
Oliver, 3-night trip

10/10 Exceptional

A really unique hotel with designer rooms and ver friendly and helpful reception staff. A really comfy bed, great shower and very quiet.
Eileen, 1-night trip

10/10 Exceptional

Great customer service, friendly staff, good amenities
Maria Alexandra, 2-night trip

8/10 Very good

Nice hotel with quirky rooms! Parking is expensive but secure. Close to metro station so easy to get into the city.
Neil, 1-night trip

10/10 Exceptional

Everything was great. I Will choose it again if I decide to come back. Highly recommend!
Ahmed Hussein, 2-night trip

10/10 Exceptional

Great hotel and great reception/ concierge service. But restaurant staff can be bit friendly and helpful. They are quite arrogant and unfriendly to non Spanish speakers.
Geethani, 3-night trip

8/10 Very good

Not a bad place to stay

Room was very clean. They forgot my complimentary water bottles the first day but they showed up the next day. Be careful at the bar. If they ask your room number make sure you clear your tab all the way. I paid for everything while I was there but when I checked out there was one drink they claim I hadn’t paid for. Other than that it was a decent hotel with a great location. Very short walk to the train which really helps.
Phillip, 4-night trip

10/10 Exceptional

Beautiful hotel
Rose, 1-night trip

8/10 Very good

The hotel itself is impressive however, we entered our room and the carpet was a very light colour and there was stains on it everywhere which made us feel like the room was not clean. The blackout blind was broken and when we reported they temp fixed it then repaired following day. Staff service was great however in our opinion the rooms require attention to detail and cleanliness standard raised.
Christopher, 2-night trip

10/10 Exceptional

Good location, nice and unique property
Andrea M., 2-night trip

8/10 Very good

Had a lovely stay
Lynsey, 2-night trip

8/10 Very good

Stayed here a few times now. Be careful on room choice, as some are a little "out there" but overall a great hotel, with great staff
keith, 2-night trip

10/10 Exceptional

The hotel is situated in a residential neighborhood with a Metro stop just 2 blocks away so it was very easy to get around. The staff is very professional and the rooms were well appointed.
David, 2-night trip

8/10 Very good

Very friendly staff at the reception
Adrianna, 2-night trip

10/10 Exceptional

Great Property!!!!!
Josue, 3-night trip

8/10 Very good

Nice hotel, good location.

Nice hotel in a good location and easy to access the centre via metro station close by. Unusual theme of rooms on each floor.One of the main restaurants was closed when we were there and would have expected water bottles being available daily to guests in a hotel of this standard, especially in the searing heatwave while we stayed. Breakfast was good with lots of options. Staff were friendly and professional.
Anne, 4-night trip

8/10 Very good

Very good in general. Round beds are a bit weird. AC didn’t work very well, and it’s steaming in Madrid now.
Martha, 2-night trip

10/10 Exceptional

The hotel is well situated with many transportation options. The Categema metro stop is 2 blocks away so it was very easy to go into the city center within a few minutes. The neighborhood is over for travelers as there is a supermarket around the corner and many finding options available outside the hotel. The guest rooms are modern, and the hotel staff was very professional.
David, 2-night trip

8/10 Very good

Good location, a little quirky but overall a great hotel. You do need an instruction manual to operate the lights in the room :)
keith, 2-night trip

10/10 Exceptional

Everything about this hotel good nice and clean.
Octavio, 3-night trip