2/10 Poor
27 Apr 2025
Do Not Stay at Piccadilly Hostel
I had an extremely disappointing experience with Piccadilly Hostel.
When we arrived for our booked check-in time at 3 PM, we were told we could not access our room. Instead, we were sent to another hostel owned by the same company, with no real explanation or apology, and were simply told to wait - without any clear indication of when we could check in.
We ended up waiting for hours, and even after 5 PM, there was still no solution.
On top of that, the conditions at the hostel were unacceptable:
- The “capsules” were unbearably hot because the air conditioning was broken.
- It was impossible to take a shower, as the water was scalding hot and could not be regulated.
- The staff showed little concern and handled the situation extremely unprofessionally.
We paid for a service that was simply not delivered.
This experience ruined a significant part of our trip to London, and I absolutely cannot recommend anyone to book a stay here.
I expect a full refund and will escalate the case further if this is not properly resolved.
Niklas
Niklas, 2-night trip