As someone in the operations and hospitality industry, I can confidently say this hotel suffers from deep operational failures that no amount of cosmetic renovation can hide.
From the start, basic expectations for comfort and cleanliness were not met. The hotel consistently smelled of mildew, smoke, and general neglect—excluding the lobby. Clean air is a basic guest expectation and was totally absent. Despite NY laws, smoking of any kind is forbidden indoors, and staff did nothing to enforce this.
Housekeeping left trash and food outside rooms for hours, creating sanitation issues and attracting pests. Quiet hours were completely ignored—large groups were shouting, slamming doors, and room-hopping late into the night with no intervention, despite calls to the front desk. Staff appeared either too inexperienced or unwilling to address these disturbances.
The laundry area had damp, smelly clothing left untouched for our entire 4-day stay. It’s clear money went into surface-level updates—some trendy furniture and lighting—but the operation runs like a low-budget motel.
We even cleaned our room and stripped the bedding to help housekeeping, but respect should go both ways. I hope management takes this seriously, because if this is the direction of their rebrand, I don’t see it lasting.